Returns

Kayu offers a returns policy that removes any risk on your part when ordering unseen. If for any reason you are unhappy with your purchase, simply inform us within 14 days of the item being delivered. You can then return the item to us or we can arrange for it to be collected and returned to us. We will then provide a full credit or refund excluding the cost of return. All that we ask is that the item is returned in an unused condition and in its original packaging. For full details see our terms and conditions.

Our furniture is extremely well packed for shipping but in the rare event that the goods you receive arrive damaged please contact us as soon as possible on 0800 088 6835 (01274 036130 from a mobile) or by email at info@kayuhome.co.uk. We will arrange to either have the item repaired if appropriate and if agreed with you, or to collect the damaged item and organise a replacement or full refund.