Order Information

How to Order

Online: Order online through our website. We accept all major credit cards including American Express, along with Paypal and Google Pay. Your credit card details will be securely encrypted so that no one can read your card information, including us. If any item you order is not in stock, we will always inform you of a likely delivery time before processing any payment and will be able to process just a deposit rather than the full amount in order to reserve the item for you for delivery later on.

By phone: Please call 0800 088 6835 from the UK or +44 1274 036130 from outside the UK between 9:30am and 5:30pm Monday to Friday, or 10:00am to 4:00pm on Saturdays.

We accept Mastercard, Visa, Visa Debit and American Express. Please quote the product code and finish required when you place your order.

By e-mail: E-mail your order to us at info@kayuhome.co.uk, including your name, address and phone number, the product code and required finish. We will call you back within one working day to confirm your order and to take payment details.

By post: Send your order by post to:
Kayu Home
Unit 37, Albion Mills,
Albion Road, Greengates
Bradford
West Yorkshire
BD10 9TQ

Please include your name, address, phone number and credit card details along with the product code and the required finish of any items you wish to order. We will contact you within one working day of receiving your order for confirmation. Alternatively you can enclose a cheque with your order for the minimum payment including any delivery charge. Cheques should be made payable to Shimu Ltd.

In store: Visit our 3000 square foot furniture showroom in Greengates, West Yorkshire. The showroom is easily reached from the Leeds and Bradford ring roads and free parking is available. On display is a wide selection from our handcrafted furniture ranges as well as a large number of pieces from our ever changing collection vintage and antique Asian furniture. Also in store are home accessories including lighting, ceramics, soft furnishings and wall art, many of which are only available through our showroom. The space is shared with our sister brand, Shimu oriental furniture.

The showroom is open Monday to Friday, 10:00am - 5:00pm, Saturdays 10:00am - 4:00pm. You can also visit us by appointment on Sundays. For directions and a map of our locations, as well as further details, please click here.

Back to Top >

Payment
For all items held in stock we require full payment, including any delivery charge, when you place your order. We try to keep most items in stock, although some larger pieces of furniture may not always be immediately available.

For all items not held in stock we require a 50% deposit of the full amount, including any delivery charge, when you place your order. The remaining 50% must be paid when we inform you that your goods are ready for delivery. No item will be delivered until full payment has been received. We will inform you when confirming your order and before processing payment if an item is not held in stock.

Back to Top >

Delivery
Where we hold an item in stock, we will deliver the item to you within 30 days of receiving your payment and normally within 14 days.

Although we hold a limited stock of some furniture, many of our reproduction pieces are made and shipped to order on our regular containers from Asia. Where this is the case we will give you an estimate for delivery of your furniture when you order and before processing any payment. Assuming you are happy with the delivery time, we will take a 50% deposit on confirmation of your order, with the balance due before delivery.

Note that delivery charges quoted on this Web site apply to the majority of mainland UK addresses only, and that there may be an additional charge for deliveries to offshore addresses or to more remote parts of the mainland (such as the north of Scotland and Cornwall). We will always inform you of any additional delivery charges before processing any payment.

We can also arrange deliveries outside of the UK. Please contact us and we will be happy to provide a quote for shipping charges.

*Please note that it is your responsibility to ensure that there is sufficient access to deliver any products you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a room you specify but cannot be held responsible if a particular piece will not fit, or for damage caused due to insufficient access.

Back to Top >

Money Back Guarantee
Kayu offers a returns policy that removes any risk on your part when ordering unseen. If for any reason you are unhappy with your purchase, simply inform us within 14 working days of the item being delivered and we will arrange for it to be picked up at our expense. We will then either replace it for you or provide a full refund excluding any delivery charge. All that we ask is that the item is returned in an unused condition and in its original packaging. See our terms and conditions for more details.

Back to Top >

Trade Enquiries
If enquiring on behalf of a retail outlet, hotel, office, property developer or other business, please contact James Cottrell on 01274 036130.